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Adobe Reader crashes with Adobe MIP Plugin (Azure Information Protection Plugin)

March 29, 2019, 1:29 am
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Hello,

 

we use Adobe Reader DC 19.010.20098 and the Azure Information for Adobe Reader Plugin 19.010.20064 (11. December 2018). If we encrypt our PDF Files with Azure Information Protection, Adobe Reader Crashes sometimes if we scroll through the slides. It happens often on big PDFs with more than 20 Pages.

 

We tried to convert to PDF in different ways and compressions but the Adobe Reader keeps crashing. If we decrypt the PDF which causes the crash and open it with Adobe reader, the crashes dont happen anymore.

 

Thanks for your Feedback!

 

Florian

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Emailed PDF not going into proper Sent Items folder

March 29, 2019, 7:04 am
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We send out invoices opened in Acrobat Reader DC, using the email icon, it opens Outlook (2013) and displays the new message with PDF attached as expected,  we change the From address to a shared mailbox and send successfully, but the message goes into the Sent Items of the current user's mailbox rather than the Sent Items folder of the From address's mailbox. (We are using hosted Exchange)

 

I though I had it solved with the following Send As registry setting:

 

HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Preferences
Note The x.0 placeholder represents your version of Office (16.0 = Office 2016, 15.0 = Office 2013, 14.0 = Office 2010).
1.    On the Edit menu, point to New, and then click DWORD Value.
2.    Type DelegateSentItemsStyle, and then press Enter.
3.    Right-click DelegateSentItemsStyle, and then click Modify.
4.    In the Value data box, type 1, and then click OK.

 

While that works if you just launch Outlook and create/send a new message, it doesn't work if try it using the email icon within Adobe Reader.

 

Any assistance would be appreciated.

 

I know there are other ways to do in manually vs using the email icon in Adobe Reader, but end users are demanding that way

 

Thanks

 

Doug

 

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File Explorer Crush and PDF Thumbnail Preview

July 18, 2019, 1:52 am
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Hi,

 

I am using Windows 10 Pro and i have enabled thumbnail preview in reader. when i search in file explorer for some words it freeze and crush then close but when i disable thumnail preview the issue does not appear. i discovered this issue from event viewer which the error explained more in detail in below:

 

_________________________________________________________________________

Faulting application name: explorer.exe, version: 10.0.18362.207, time stamp: 0x4bd43dc1

Faulting module name: PDFShell64.dll, version: 19.12.20034.1161, time stamp: 0x5ccb84d8

Exception code: 0xc0000409

Fault offset: 0x000000000001e31c

Faulting process id: 0x2308

Faulting application start time: 0x01d53d452a7df21c

Faulting application path: C:\WINDOWS\explorer.exe

Faulting module path: C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\PDFShell64.dll

Report Id: 544a0d4f-021d-4b01-afd0-acc82d97c3b7

Faulting package full name:

Faulting package-relative application ID:

_________________________________________________________________________

 

please advice to solve the issue if it is from windows 10 or from adobe reader as i believe from reader itself.

 

Thank you

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Reader Install fails with Error 1721

May 31, 2019, 8:18 am
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Updates to Reader have been failing for about 2 months. Today I uninstalled Reader and tried to reinstall it per the instructions on the Troubleshooting page. On the first attempt thru Firefox it appeared to be 99% complete then failed with an error message "Newer Version already installed".

 

I tried closing my browser and launching the installer directly. This time it appeared to successfully install Reader and progressed thru the Optimizing Performance and Publishing Product Info stages but stopped with error 1721 When MSI tries to launch RdrServicesUpdater. Event Viewer shows - Action: InstallWebResources, location: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF\RdrServicesUpdater.exe, command: 19.012.20034

 

Searching my hard drive for RdrServicesUpdater shows a "RdrServicesUpdater2_1901020100.exe" at C:\ProgramData\Adobe\ARM\{291AA914-A987-4CE9-BD63-AC0A92D435E5} installed about 2 months ago about the time my problems started.

 

Is there a way for me to install Reader without trying to launch the RdrServicesUpdater or somehow direct the installer to use RdrServicesUpdater2_1901020100.exe if that is a viable option?

 

Thanks in advance.

 

(By the way I'm running Windows 7 64 bit with Firefox 67.0)

 

Update: So I restored my System back to when I had the older version installed, Ran the C++ update as described in the almost identical thread on this site about error #1722 (got a message the update already was installed), manually swapped the msvcr120.dll and msvcp120.dll files (per Option 3) and then retried the Reader update with the same result as above, the first time it said "newer version installed" and undid the update. Then I ran the install locally and again it stopped after optimization and publishing the program info with the #1721 error. This time I just killed the installer and MSI processes while it was waiting for me to acknowledge the error and before it could revert the update, which left me with the newer version by the brute force method.

 

It is unfortunate that the installer is written to undo a viable update just because it can't confirm that it is the latest version with the local updater.

 

Waiting for a more elegant solution, but in the meantime I guess I've got a workaround to manually update Reader....

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Adobe Acrobat Reader DC installation problem 'newer version already installed'

July 18, 2019, 5:20 am
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I am unable to install Adobe Acrobat Reader DC and when I trying to install the same it says 'newer version already installed'. Even after cleaning adobe acrobat with the cleaning tool the same thing is happening. The same is happening after re-installation of windows.

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Insufficient data for an image after encrypting with Azure Information Protection

July 18, 2019, 5:21 am
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I've run into a very specific scenario where Acrobat Reader DC with the MSRMS plugin throws an "Insufficient data for an image" error after encrypting files that were originally created by the Canon iR3570 or Canon iR4570 device.  These files will open with the Azure Information Protection Viewer.  Other PDF files encrypted by AIP open and display their contents without issue.  I've tried running the files through ghostscript and tinkering with various settings, but haven't been able to find an option that makes a difference.

 

My version of Acrobat Reader DC is 2019.012.20035.  As of yesterday there were no additional updates available.

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Drapeau dans doc PDF

July 18, 2019, 7:56 am
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Bonjour,

 

J'ai créé un document word puis comme souvent via l'option proposée dans word je l'ai enregistré au format PDF.

Il s'ouvre donc ensuite dans acrobat reader sauf que là je me retrouve à avoir aux coins supérieurs et inférieurs droit, une sorte de fanion/drapeau rouge et gris qui reste à l'impression.

Je ne sais pas à quoi cela correspond et surtout pas comment l'enlever...

Je précise que ça ne le fait pas sur tous les documents alors que je procède toujours de la même façon

Je vous joins la photo du dit drapeau que j'ai grossi

 

Merci davanceSans titre 1.jpg

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Fill & Sign - 'The operation failed because Adobe Acrobat encountered an unknown error.'

July 6, 2017, 2:33 pm
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When I try to save the PDF with initials and signatures it throws up the error, 'The operation failed because Adobe Acrobat encountered an unknown error' and then gets rid of the signature attempt.

 

Anyone else encountering this issue trying to add initials and signatures in Adobe Reader DC on Windows 10? Getting the same error on two PCs, fresh installs of Adobe Reader.

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Newer version already installed

December 11, 2018, 2:05 am
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This is the first time i install adobe after i reinstall my windows, but it show error Newer version already installed. I have try clean tool, restart, unplug, but it still the same. And i contact the live chat, they not able to help me too.

 

May i know how to solve this problem ?

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Adobe Reader DC 2019.012.20034 Very Slow on Start

July 18, 2019, 10:44 am
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It's doing it for us with 2019.012.20034

 

It might have been before, but noticed it on a machine I'm not normally on.  Corei3-2100.  4GB.  SSD.

 

We updated to this version a few weeks ago.

 

Opens immediately with Protected Mode disabled.  Takes 45 seconds with it enabled.  That's opening Reader by itself, not a file.

 

Link to ProcMon file below.

 

https://drive.google.com/open?id=1KwV6J0lPfz8FqahV-gbhNU3cTK35p4hk

 

I set ProcMon settings.  Open Reader with Protected Mode enabled.  Disable Protected Mode and re-opened.  Finally enabled Protected Mode and started Reader again.

 

 

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Cannot resize or move text box or signature

March 20, 2019, 5:13 am
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Hello,

 

I have an issue with the Fill & Sign feature in Adobe Acrobat Reader DC 2019.010.20098 installed OS Windows 10 Home - 64-bit 32GB RAM - all updates installed.

 

When placing a text box, I cannot manually resize the box, nor can I drag it. Once I place the text box, its stuck. Same goes for the signature box. Once the signature is placed it cannot be resized or moved/dragged. I used to be able to do this, but no more.

 

The only change I can think of is that I have a new monitor which is UHD 3840x2160 resolution with 150% text scaling.

 

I have been searching the internet and the forum for a similar problem but have not been able to resolve it.

 

Any help or tips would be deeply appreciated.

 

Thanks

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I am trying to install Adobe Acrobat reader

July 18, 2019, 8:20 pm
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It is a Computer that I just installed Win 7 Pro.  after the install it says that a newer version is already on my computer. Even though i downloaded the latest version and the software isn't even on my computer. Does any one know how to resove this? I tried searching for it with Revo Uninstaller, and it cant find Adobe

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Blank screen when adding dropbox account

June 15, 2019, 12:34 pm
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Hi

I am trying to add dropbox to my adobe reader account but when I click on 'add dropbox' i get a blank screen pop up. All the other add account buttons work. Any suggestions as to how to fix this?

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Attach PDF to Email Broken in Reader DC 2019.012.20034

June 14, 2019, 3:26 pm
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     Attach PDF to email feature is broken in Reader DC 2019.012.20034.  I went back to the an older version from February 2019 (version 19.10.20091.53467) and the attach PDF to email button works normally.  Trying to use this with Outlook 2016 but no luck.. Outlook is set as the default email application, Outlook has been repaired, and Outlook is working normally otherwise.

 

     The problem is that Adobe Reader DC keeps automatically updating to the 2019.012.20034 version and breaking the feature.  I tried turning off the automatic update features (disabled the update under Task Scheduler, disabled the Adobe update service, set the "no update" option in registry, etc) but the Reader DC version that works keeps updating itself to the version that doesn't. 

 

     It seems like Adobe breaks this feature every other version or so. Is there a fix for this coming soon?  Any suggestions for getting this button to work?  The workaround is that we have to tell users to save the PDF and drag and drop it into an email message.  If the attach PDF to email button isn't going to work then why even include it?  

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Adobe Reader DC Freezes / Slow

May 1, 2019, 4:37 am
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Hello,

 

We are experiencing slow/freezes Adobe Reader DC performances with several customers.

All the deployments are on Remote Desktop Servers.

 

The complaints are that Adobe Reader freezes when scrolling through the document.

It looks like all the complaints come since a specific version of Adobe Reader DC.

 

We have deployed Adobe Reader DC on several RDS from different customers and since a few months they are complaining about this isssue.

Does anyone else experienced this issue?

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Por qué sale la bolita de colores cada vez que abres el Adobe Acrobat Reader?

July 19, 2019, 1:36 am
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Cada vez que abro un documento aparece la pelota de colores de Mac y se pasa dando vueltas más de un minuto. Por qué sucede esto?

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How Can I use Acrobat Reader DC faster and without tutorial?

May 14, 2019, 12:27 pm
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Hi,

 

Always when I enter Adobe Acrobat Reader DC, the program starts very slowly...the file freezes until I can use it...then after a while, appers a tutorial page like that:

 

 

  I think this tutorial is making Acrobat slower...because after I close it...I can use the file faster...but What Can I do for that tutorial don't apper anymore?

 

When I am putting a signature in the file...it gets very slowly and it wasn't like that before...to save the file in Acrobat Reader is slow too...What Can I do to make it faster?

 

Thank you a lot.

 

Danilo from Brazil.

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may not open document/

June 17, 2019, 1:23 pm
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@i am unable to open document

adobe acrobat reader problem

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Adobe Acrobat Reader DC Measurements Disappear When Re Open

July 19, 2019, 4:25 am
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I completed many measurements in Adobe Acrobat Reader DC on my Mac and saved the file many times. Went to re-open and the measurement ticks on the either end of my measurement were there but no measurement number displayed and the measurement looks incomplete - someone please help! Can I get the measurements back?

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Acrobat Reader DC won't save preferences

March 20, 2017, 1:43 pm
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I've installed Acrobat Reader DC on Windows 10. It will not save my preferences. I've opened it as Administrator, chose and saved preferences but they won't save. Any suggestions?

 

[Moved from non-technical Lounge Forum to specific Program forum... Mod]

[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

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