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About update Acrobat Reader DC from 2018.011.20058 to 2019.008.20071

October 16, 2018, 12:47 am
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Hi,

 

I would like to update Acrobat Reader DC from 2018.011.20058 to 2019.008.20071

 

1) Download offline package (2019.008.20071)

2) Extract offline package - C:\AcroRdrDC.exe -nos_ne -nos_o"C:\builds\Extract"

3) Extract MSI with - msiexec /a C:\Extract\builds\AcroRead.msi

4) Use "C:\builds\Install" as extract path

5) Copy "AcroRdrDCUpd1900820071.msp" from C:\builds\Extract to C:\builds\Install

6) Also copy AcroRead.mst to C:\builds\Install

7) Open CMD, change path to C:\builds\Install

8) msiexec /p AcroRdrDCUpd1900820071.msp /a AcroRead.msi

9) Remove "AcroRdrDCUpd1900820071.msp" from "C:\builds\Install"

10) Copy "C:\builds\Install" to hchkmdt01

11) Modify GPO

 

With above procedures, is it correct to create package from deployment ?

 

Otherwise, it's failure to update, which part is incorrect ?

 

Thanks

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pdf is unable to open

October 16, 2018, 12:48 am
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pdf is unable to open after update installed to Adobe Acrobat pro 2017,

Always a dialogue box will appear and then need to select the programme.

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Update fails. Newer Version can not be installed

October 12, 2018, 4:10 am
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I had adobe reader Dc 18 installed. I tried updating but failed to update. From the Advice in 'Trouble shooting installation' I uninstalled & tried to Download & install the latest version. But was unable to do so. It Installs & then states ' A Newer Version is Already Installed'. While I Do not have any installed.

Now I do Not even have My Older Version which was working very well!  I have windows 8.1 64 bit OS.

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Update to 2019.008.20071 - Very Slow while Editing

October 4, 2018, 8:42 am
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Hi,

 

I often use the "Edit tools", and since yet it was ok, but after today (the day my Adobe self-actualizated) the file is extremely slow and often crashing.

 

Is it happening to anybody else? I really need PDF files and PDF edit tools to work, and now I'm needing it more than ever...

 

I am also trying to create a DMP File cause I read it in another post, but after creating it I don't know where it is (supposedly on "C:\Users\Bernardo\AppData\Local\Temp\AcroRd32.DMP", but I can't reach it)

 

Thanks in advance.

 

 

Best Regards,

Bernardo

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Problemi installazione Adobe reader DC x W10

October 16, 2018, 4:02 am
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Non riesco ad installare correttamente Adobe reader dc nuova versione.

 

Dopo avere disinstallato la precedente, la procedura richiamata da internet parte regolarmente, scarica la app???.exe e parte la installazione.

Al termine si ferma con l'errore :"nuova versione già installata" (??). La installazione termina senza risultato.

Ho provato sia da Chrome (correttamente configurato) che da Edge. Stesso risultato .
Che fare?
Grazie per le risposte via Mail
Ferruccio Barontini
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Exit Search final message box with key?

October 16, 2018, 4:13 am
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Did the final Search message box used to allow <ESC> key to exit?   "Adobe Acrobat has finished searching the document.  No more matches were found."  I'm always hitting the <ESC> key because that's what I would do to exit the Search dialog prior to getting that final message.  Allowing <ESC> to exit the message box would make things easier for the user.  I'm pretty sure older versions of Acrobat Reader operated this way.  Please bring back <ESC> to exit the Search message box.

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July Reader DC Update Introduces Frequent Crashing

July 10, 2018, 7:20 pm
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We are seeing a large number (100+) of crashes in a customer environment that took the July 10th Acrobat Reader DC update (today). The crash is always an Access Violation thrown from your WM_GETMINMAX message handler on one of the background threads and the main UI thread is idle. We monitor the crashes in these environments very closely and did not see a single instance with this pattern until today's update.

 

  Image path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.dll

  Timestamp: Fri Jun 29 09:05:21 2018 (5B363CA1)

  File version: 18.11.20055.27899

 

Stack:

06 2b63dbe4 77092df3 2b63dc08 00000000 00000000 KERNELBASE!UnhandledExceptionFilter+0x165

07 2b63dc88 770205d6 2b63dd98 2b63dde8 7701ff41 ntdll!LdrpLogFatalUserCallbackException+0x4d

08 2b63dc94 7701ff41 2b63dd98 2b63e51c 2b63dde8 ntdll!KiUserCallbackExceptionHandler+0x26

09 2b63dcb8 7701ff13 2b63dd98 2b63e51c 2b63dde8 ntdll!ExecuteHandler2+0x26

0a 2b63dd80 7702068f 2b63dd98 2b63dde8 2b63dd98 ntdll!ExecuteHandler+0x24

0b 2b63dd80 2e180ecf 2b63dd98 2b63dde8 2b63dd98 ntdll!KiUserExceptionDispatcher+0xf

0c 2b63e274 74b690d1 2e180ecf 000709f2 00000024 AcroRd32+0x30ecf

0d 2b63e308 74b74d95 2e180ecf 00000000 00000024 user32!UserCallWinProcCheckWow+0x18e

0e 2b63e344 2e1817a8 2e180ecf 000709f2 00000024 user32!CallWindowProcW+0x8d

0f 2b63e360 2e181740 000709f2 00000024 00000000 AcroRd32+0x317a8

10 2b63e37c 2e181707 000709f2 00000024 00000000 AcroRd32+0x31740

11 2b63e394 2e1811e2 2b63e534 2e180f3f 00000024 AcroRd32+0x31707

12 2b63e3ac 74b68e71 000709f2 00000024 00000000 AcroRd32+0x311e2

13 2b63e3d8 74b690d1 2e180f3f 000709f2 00000024 user32!_InternalCallWinProc+0x2b                      0x24 = WM_GETMINMAX

14 2b63e46c 74b6932c 2e180f3f 00000000 00000024 user32!UserCallWinProcCheckWow+0x18e

15 2b63e4cc 74b71723 00b4d260 00000000 00000024 user32!DispatchClientMessage+0xdc

16 2b63e50c 77020666 2b63e524 00000000 2b63e9b4 user32!__fnINOUTLPPOINT5+0x43

17 2b63e560 74b77da5 00000000 2b63e8e0 2b63e5b8 ntdll!KiUserCallbackDispatcher+0x36

18 2b63e840 74b77f61 2b63e890 00000000 00000000 user32!VerNtUserCreateWindowEx+0x203

19 2b63e920 74b77fe7 2efde728 00000000 00000000 user32!CreateWindowInternal+0x17c

1a 2b63e95c 2e17d22d 00000000 2efe0f14 2efde728 user32!CreateWindowExW+0x37

1b 2b63e9c4 2e17fa34 00000000 2efe0f14 2efde728 AcroRd32+0x2d22d

1c 2b63eab0 2e17f77c 00000000 2efe0f14 2efde728 AcroRd32+0x2fa34

1d 2b63eb08 2e17f722 aa14302e 00000001 1cb016d8 AcroRd32+0x2f77c

1e 2b63eb30 2e17df4b aa142c7e 00000000 1cb016d8 AcroRd32+0x2f722

1f 2b63f760 2e17a826 aa142cd2 70716ede 749b69e0 AcroRd32+0x2df4b

20 2b63f7cc 2e179fed 2e150000 00000000 1c78e350 AcroRd32+0x2a826

21 2b63f7ec 61e67c7c 2e150000 00000000 1c78e350 AcroRd32+0x29fed

22 2b63ff80 749a7c04 328beb62 749a7be0 0829812c AcroPDFImpl+0x1c6d9

23 2b63ff94 7703ad8f 328beb62 01442815 00000000 kernel32!BaseThreadInitThunk+0x24

24 2b63ffdc 7703ad5a ffffffff 770200a3 00000000 ntdll!__RtlUserThreadStart+0x2f

25 2b63ffec 00000000 61e67961 328beb62 00000000 ntdll!_RtlUserThreadStart+0x1b

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Acrobat DC crashing when viewing PDF

May 25, 2018, 7:28 am
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Hi,

when i try to read a pdf file, Acrobat Reader DC (Version 2018.011.20040) is using ~2GB RAM and then crashes with internal errors, no data to show pictures, not enough memory and a few more. Opening the same pdf with latest Acrobat XI the file can be viewed normaly with ~300MB of RAM usage.

 

System:

Windows 10 x64 Pro

Core i7 - 5930K

32GB RAM

Acrobat DC - not working

Acrobat XI - wotking like a charm

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Mac: The document could not be printed. There were no pages selected to print.

September 19, 2018, 10:13 pm
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Hello,

 

I'm using the latest Adobe Acrobat Reader DC, with the latest version of the driver for the printer and I'm facing the same problem.

I did confirm that creating a new user with administrator privileges and trying to print from it didn't solve the problem.

Please help!

 

- Peter

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Adobe Reader in Galician

October 16, 2018, 5:30 am
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Hello

 

Currently there is no possibility to use Adobe Reader in Galician


Is there the possibility of collaborating in the translation of Adobe Reader into different languages?

I have not found any place for it and I would like to collaborate in the Galician translation.


Regards

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Asian font pack 19.008.20074

October 16, 2018, 5:40 am
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I'm trying to install the Extended Asian font pack for Acrobat Reader DC version 19.008.20074.43139.

During the installation it says I need version 19.008.20071 or later. I'm pretty sure 20074 is greater than 20071.acrobat.PNG

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Reader DC continues to prompt sign in (2019.008.20074)

October 16, 2018, 5:55 am
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I have several end-users who are experiencing this issue.  It wont allow them to open a file without getting prompted to sign in.  At times if it does allow them to cancel out, it prompts them to log in every time they open a new pdf.  This is creating a huge problem with our users as it is interfering with their workday.  Is there anyway to disable the signin prompt.

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embedded PDF's

October 16, 2018, 5:58 am
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i am trying to open a pdf embedded in word on my mac book and can find any help?

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10/16/18 Still can not print

October 16, 2018, 6:20 am
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After the update, I have multiple file share websites that I pull info off of that I usually just print off of. Now i can't. The only way I can print the info I need is by downloading it first, then printing it out. This is a major problem. Are they going to fix this any time soon?

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.pdf file icon appears as older Acrobat Reader version

April 13, 2018, 10:55 am
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I just got a new PC for work. I installed the latest Acrobat Reader DC version. Strangely, the icon of pdf files, whether they're stored on my machine, network drive, or in an email attachment, appear as the old Acrobat Reader icon, i.e. red graphic on white background, whereas Acrobat DC has black background icon.

 

I tried uninstalling and re-installing DC but it changed nothing.

 

Did anyone else experienced this, and how was it solved? In no way this affects how DC performs but it is just odd...

 

Any suggestions would be appreciated.

 

Thanks!

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3DxAcr3d.api (3DConnexion 3D mouse driver plug-in) is not included in Acrobat Reader DC installations

September 23, 2015, 7:25 am
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When I upgraded from Acrobat Reader XI to Acrobat Reader DC, my 3DConnexion SpaceMouse Pro stopped working in Acrobat.

 

I found a post in the Adobe user forums (https://forums.adobe.com/thread/983893) that recommended the following for Photoshop CS6:

 

"3. Re: Can't get 3dconnexion to work with CS6

Bandalier Community Member Bandalier Apr 24, 2012 1:13 PM (in response to Bandalier)

3dConnexion say they are not planning to start any development work on the CS6 drivers until AFTER the CS6 production release.

One slight workaround is to copy the 3dconnexion driver add-in from the CS5 folder and drop it into the CS6 plug-in folder."

 

I copied 3DxAcr3d.api from C:\Program Files (x86)\Adobe\Reader 11.0\Reader\plug_ins to C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins, and the SpaceMouse Pro is now working properly for me in DC.

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tel: link

October 16, 2018, 7:55 am
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Hi,

 

I have a document with a link to open a phone app with tel:phonenumber.

Adobe Reader DC pops up with the standard window asking if I want to allow or block the access to the web site link (tel:...)
I click allow, Nothing appends, and the window pops up again each time, without opening the phone app.

It works with Adobe Reader Pro…
Any clue?

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Installation won't finish

October 16, 2018, 8:06 am
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Windows 7 os

Google Chrome, Internet Exploer 11 and Firefox used and failed

Norton Security system, tried with it engaged and without engaged

 

Have deleted and run clean up tool to remove old Adobe Reader. New Reader won't install, saying I already have the newest version. I have no such program.  I have restarted the computer multiple times in between attempts. Deleted all cookies on the browsers. Deleted all types of any Adobe program.

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PDF Comments Causing Printing to Cut off on the Left Margin

October 16, 2018, 8:05 am
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When I try to print a PDF that has comments on it and select "Summarize comments" it cuts the PDF off on the left hand side so you can't read it.

It didn't do this before and has only done it since the update.

 

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Another "Adobe Reader is already used in another browse window." issue

October 16, 2018, 8:12 am
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Hi Adobe Team,

we are getting this following issue, when SAP Users try to open a 2nd PDF File, after  the 1st one opened without a problem

"Adobe Reader is already used in another browse window."

 

Seems that this problem is a long runner without real answers from Adobes Sitem, besides the usuall BS of Update your Adobe.

Our Adobe Reader  is up-to-date and usually the Updates break most of the time more than they fix things.. just saying.

 

So could you please be so kind, to have a deeper look and provide an official statement if this is caused by SAP side or by your product & how to fix it (if so)

 

Thanks & regards,

EU

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