After the update to the latest version of Acrobat Reader DC the program crashes after 15 seconds. This problem is occurring on multiple session host in our RDS farm.
OS version: Server 2012R2 latest patch level
Product: Adobe Acrobat Reader DC 2019.008.20071
At first this problem only seemed to occur only with specific documents. After some testing on multiple machines the application crashes after about 15 second without opening any document. Tested with different users, same result.
The previous version worked without any problems.
The web plugin doesn't seem affected.
Information from the windows error log: (Dutch)
Naam van toepassing met fout: AcroRd32.exe, versie: 19.8.20071.41678, tijdstempel: 0x5ba32fd4
Naam van module met fout: ucrtbase.DLL, versie: 10.0.14393.2247, tijdstempel: 0x5adc1a6f
Uitzonderingscode: 0xc0000409
Foutmarge: 0x000891eb
Id van proces met fout: 0x8ec8
Starttijd van toepassing met fout: 0x01d45a590e836f5b
Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Pad naar module met fout: C:\Windows\SYSTEM32\ucrtbase.DLL
Rapport-id: 55927809-c64c-11e8-819a-0050568b66ca
Volledige pakketnaam met fout:
Relatieve toepassings-id van pakket met fout:
Is there a fix availible to fix this problem? a possibility to revert back to the previous version would also be appreciated
Gertjan