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Insuficient data for an image

July 24, 2019, 6:09 am
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I have 3 users: User 1, User 2, and User 3. all running windows 10, 1903

 

I have a scanner: scanner 1.

 

If scanner 1 scans a document and emails it to user 1 or user 2, they can see it, no problem, using Reader DC Version 2019.012.20035

 

If user 1 creates a PDF, and sends it to user 3, they can see it, no problem, Reader DC Version 2019.012.20035

 

HOWEVER:

 

If scanner 1 emails a document to user 3, they can't see it, on either their desktop or their laptop, both using Reader DC Version 2019.012.20035

 

The error received it "Insufficient data for an image"

 

So, if the scanner works to two users, but not to a third, what's wrong with user 3's adobe installation?  It's NOT the scanner, the other two users can see scanned documents just fine from the scanner, using the exact same version of the reader software.

 

Is there some combination of windows, outlook, adobe, something that would cause this? and why on both the desktop and the laptop for that one user?

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Will iProtectedView=2 allow cTrustedFolders?

July 24, 2019, 6:51 am
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In my environment (Windows Domain, Windows 10 clients) Acrobat Reader is hardened to the max, settings are applied via GPO

Protected View=2, JavaScript disabled etc.

 

We do receive PDF files with include JavaScripts and are a kind of automated forms.

Some of these our users need to handle, disregarding the hardening.

 

While reading I assumed I needed to add the TrustManager key, and then  below the cTrustedFolders.

Now, while still reading, it became more foggy, should I just add f.i. a string named T3 with value \\sharelocation\sharename\folder, or should I add first a key like cAlwaysTrustedForJavaScripts, and in there a string named T3 etc.??? I tried all of these, including to do this at HKCU, HKLM ( and then, Software\Adobe, or Software\Policies\Adobe or adding WOW6432node... enough choices). But none of these work.

 

Yes when I change iProtectedView to 1, things work, but none of the TrustManager keys will be used then.

 

I also tried to add cTrustedFolders with a string, and the variant with cAlwaysTrustedForJavaScripts and a string to FeatureLockDown, also does not work.

 

The main question, does iProtectedView=2 work correct with any PL setup via cTrustedFolders, or not.

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Sending an email from Acrobat/Reader freezes Outlook 2016 64 bit

March 29, 2019, 12:47 pm
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Sending email from Acrobat professional/Reader freezes Outlook 2016. The only way to resolve is to close Acrobat professional/Reader or kill 64bitmapibroker.exe.

 

Occurs on reader version 18 or 19 as well as Acrobat DC and 17 professional.

 

I would appreciate an help with this issue.

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Unable to validate signatures on document created with DocuSign

July 24, 2019, 12:46 pm
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Hello,

 

I have a PDF with digital signatures that was signed with DocuSign. I can validate the signed document and everything looks good when I use https://validator.docusign.com/ However when I open the document with Acrobat Reader DC the signature validation does not succeed, and I'm wondering why. Under the signature I see the following: "Signature is invalid: There are errors in the formatting of information contained in this signature". When I click on validate signature I get the following error message: "Error during signature verification. Error encountered while validating: Internal cryptographic library error. Error Code: 0x2711".

 

Any ideas on how to investigate the exact cause for the error?

 

Thanks.

HB

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How can I customize the Tools Pane (Right Side) in Adobe Reader DC?

January 3, 2018, 10:23 am
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I need to be able to add the Certificates app and if possible remove the Fill & Sign and Send for Signature tools.  I've been looking at the .aapp files and the registry entries they create, but can't seem to alter which ones load into the right hand pane.  We use a 3rd party digital certificate across multiple applications for signing documents and I'm trying to make it easier for users to access this tool in Reader DC.

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How do I add a "check mark"?

August 11, 2015, 5:56 am
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I used to be able to add a "check mark" to my documents.  I purchased a new computer but can't add a "check mark".  I was able to do it on my old computer and I can do it on my computer at work but not my new one.  Any help?

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Searching for Specific language word

July 24, 2019, 5:43 pm
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Hello Sir,

I need to find Korean word in bunch of documents.

And I tried to find Korean word in my eyes.

But it's hard to find Korean word using my eyes.

Is there any Acrobat function to find specific language word? Could you please help me.@

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Canadian form 5727

October 7, 2018, 10:12 pm
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I could not get a bar code for form 5727, I have been on this for almost 2 days. I have downloaded, installed reinstalled acrobat reader several times. I have followed up with most of the discussion here and still not having edge ways. I have the Acrobat reader Pro . Please what can I do?

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Any way to ALWAYS TRUST PDF to PDF links within file folders on PC, in Reader 11 and DC versions?

January 15, 2016, 12:14 pm
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We developed a PDF presentation for\a customer, based on files from PowerPoint.  We added links to other PDF documents, organized in subfolders (ie Spec Sheet).  The links open with a message to allow or block the document.  It does not provide the option to Always Trust, as it does with embedded Video.  The enhanced security option does not work for paths. Is there another way to ALWAYS Trust the documents, instead of this annoying message appearing every time you open a document in the presentation.  There are hundreds of linked documents in groups of subfolders.

 

Thank you for your help.

 

Denise

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While opening PDF, message saying " a font package is required to correctly display this page".

July 24, 2019, 8:32 pm
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I sent this pdf file to a recipient via email. They could not open it and got a message saying " a font package is required to correctly display this page". The recipient is telling me I need to make a change on my computer program Acrobat Reader DC.  How do I do this?

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Insufficient data for an image after encrypting with Azure Information Protection

July 18, 2019, 5:21 am
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I've run into a very specific scenario where Acrobat Reader DC with the MSRMS plugin throws an "Insufficient data for an image" error after encrypting files that were originally created by the Canon iR3570 or Canon iR4570 device.  These files will open with the Azure Information Protection Viewer.  Other PDF files encrypted by AIP open and display their contents without issue.  I've tried running the files through ghostscript and tinkering with various settings, but haven't been able to find an option that makes a difference.

 

My version of Acrobat Reader DC is 2019.012.20035.  As of yesterday there were no additional updates available.

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Win10 1903: Acrobat Reader 2017 crashes with connected touchscreens

July 11, 2019, 2:58 am
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We are experiencing problems with Acrobat Reader 2017 Classic Track (2017.011.30142) after upgrading to Windows 10 1903: On some systems, as soon as you try to launch Reader with an external touchscreen connected (video signal via DP, touchscreen via USB) it crashes instantly on startup with an error message. Eventlog shows this entry:

 

Name der fehlerhaften Anwendung: AcroRd32.exe, Version: 17.11.30143.4665, Zeitstempel: 0x5cfea96e

Name des fehlerhaften Moduls: InkObj.dll, Version: 10.0.18362.1, Zeitstempel: 0x19c94c61

Ausnahmecode: 0xc0000005

Fehleroffset: 0x0003a4fc

ID des fehlerhaften Prozesses: 0x350c

Startzeit der fehlerhaften Anwendung: 0x01d53666f958ca05

Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Adobe\Acrobat Reader 2017\Reader\AcroRd32.exe

Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\InkObj.dll

Berichtskennung: 79c00d99-f348-4cf5-9a23-0e88e8418893

Vollständiger Name des fehlerhaften Pakets:

Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

 

If you disconnect the touchscreen or disable protected mode it won't crash. Reenabling or reconnecting the touchscreen causes the crashes again. The error persists across all users on affected computers.

 

Any help how to mitigate this problem is higly appreciated.

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Cannot Open PDF Document Embedded in MS Word

June 5, 2019, 10:42 am
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I have inserted a PDF file in MS Word file using the insert function  as an icom (the link was not used).  When I email this MS Word file to others,they cannot open the PDF document.

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Japanese input problems in Adobe Reader DC

June 10, 2019, 10:45 pm
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When I change to the Japanese Input while i was searching something, the Adobe stops working.

English input and Chinese Input don't have problems.

 

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# 11158698- The Exception Break Point. A Break point exception has reached

July 25, 2019, 6:18 am
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Hi Team,

 

This is regarding the issue Adobe reader issue 11158698 that we had a discussion earlier. we have received multiple answers from the respective support team

 

we had performed the clean up activity and installed latest version of Adobe Reader as per the team suggestion but its does not work

 

Can you please suggest further steps to fix this issues and refer the below link for earlier request. 

https://forums.adobe.com/message/11158698#11158698

 

Note : we are able to open the other PDF with Latest version of Adobe Reader and the only problem is related to Application Specific documents.

 

Thanks in advance

 

Best Regards,

Hemanth M

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Adobe Reader DC Outdated download

June 17, 2019, 9:09 am
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Hi Support,

 

Why the Portuguese version of Adobe Reader DC stil outdated? The version for Portuguese language is 2019.008.20071 and for english is 2019.012.xxxx. Where can I download the newest version of this product in Portuguese?

 

Thanks in advance!

 

Augusto Freitas

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Issue validating signatures

July 25, 2019, 10:02 am
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Hello,

 

I am having an issue validating some signatures while using Adobe Acrobat Reader.

I have a digitaly signed pdf document that appears as invalid on Acrobat Reader DC but appears as valid both in iText and FoxitReader.

 

When I open the file in Adobe Reader DC and validate the signature i get this message:

 

Error during signature verification. 

Error encountered while validating: 

Error encountered while BER decoding:

 

When I try to access the certificates by clicking "Certificate Details" nothing happens.

On the other side, whenever I validate the signature with either FoxitReader or iText the signature appears as valid and I can access the certificate chain used for the signature.

 

The certificate is not a "signing certificate" (e.g.  Certificate doesn't have the "non-repudiation" or "digitalSignature" Key usages), which we purposely ignore for this signature. Also Acrobat Reader would give a diferent error if such was the only problem.

 

Additionaly, if I corrupt the hash used in the signature (with the same certificate), i get to access the certificate chain in the document  with Adobe ReaderDC, even though i get the error stating that the signature has been corrupted or modified.

 

The documents are:

signed and no corrupted hash

https://novabase-my.sharepoint.com/:b:/g/personal/nb23287_novabase_pt/Ec9xaPs_D5lDgq5r0CW7 qIIB1pPigSeLyzVgNyj0FPv8QA?e=H…

 

signed and with corrupted hash

https://novabase-my.sharepoint.com/:b:/g/personal/nb23287_novabase_pt/EfF73zifP6JOhDSog3cF _M0BiWIQuGNvd1CBn8enpiLsoA?e=J…

 

Would appreciate any help on understanding why this happens.

 

Thanks in advance,

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Enlever ID Adobe sur un ordinateur brisé

July 25, 2019, 6:33 pm
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Bonjour,

 

J'ai changé d'ordinateur mon ancien étant complètement finit. J'ai réinstallé mon Adobe reader et j'essai de donner l'autorisation à l'ordinateur mais j'ai un message rouge qui ce lit comme ceci :

Comment je fais puisque l'ordinateur n'existe plus?

 

Merci

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The file will be opened as view only

July 25, 2019, 7:19 pm
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I have an Amazon Kindle Fire HD 10. I use it to read pdf documents, and I used to edit, highlight, and write on them with no problem. Then I used to save them in my dropbox and I was able to see my comments and edition in different devices. Some months ago this changed. Whenever I open a pdf document in my Kindle I have this warning: "The file will be opened as view only" so when I edit the pdf I just cannot save it. I don't understand how that happened or why. I tried uninstalling dropbox and adobe reader, I have also restarted the device. I noticed this only happens in my kindle, I can edit the documents and open them from my dropbox in other devices such as my laptop with no problem. Can anybody help me, please?

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Default Email Settings in Adobe Reader DC

June 5, 2019, 4:45 pm
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Would like to make my Microsoft Office 365 Outlook Mail as my default email.  Please advise of the proper Incoming (IMAP) and Outgoing (SMTP) settings.  I can set a default outlook mail account but it goes to the Web Mail - hope to set it up so it uses my Office 365 Outlook Mail account.  Please advise.   Thanks.

 

C.D. Reavis

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