Good Morning,
We are having many issues with IE11 crashing showing error 'Stopped Working' when viewing PDF files within the browser, I have found many sources stating to disable PDF in browser and show them in the Reader application instead, unfortunately in our case viewing the PDF files externally to IE is not an option.
The event logs show the crashes are related too WordFinder.api, AcroRd32.dll& MSVCR100.dll.
IE Version: 11.0.9600.18838
Adobe Reader: 11.0.23
Error Log 1 - WordFinder.api Error
Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18838, time stamp: 0x59e1a862
Faulting module name: WordFinder.api_unloaded, version: 0.0.0.0, time stamp: 0x5107eba3
Exception code: 0xc0000005
Fault offset: 0x503c7700
Faulting process id: 0x28bc
Faulting application start time: 0x01d36ffc4969f4b2
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: WordFinder.api
Report Id: 0223b3b2-dc01-11e7-ae5f-00237d173711
Error Log 2 - AcroRd32.dll Error
Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18838, time stamp: 0x59e1a862
Faulting module name: AcroRd32.dll, version: 11.0.23.22, time stamp: 0x59f9cff2
Exception code: 0xc0000005
Fault offset: 0x0018c9bc
Faulting process id: 0x22fc
Faulting application start time: 0x01d36f6d72e3137f
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.dll
Report Id: 2505c751-db61-11e7-83f4-00237d173711
Error Log 3 - MSVCR100.dll Error
Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18838, time stamp: 0x59e1a862
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e
Exception code: 0x40000015
Fault offset: 0x0008d6fd
Faulting process id: 0x18c0
Faulting application start time: 0x01d36e90bedd0ef7
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\WINDOWS\system32\MSVCR100.dll
Report Id: 58c3c9c1-da84-11e7-be91-00237d173711
I would appreciate any help in regards to this issue, its causing us a lot of pain right now.
Thanks