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Adobe Reader DC can´t remember preferences

April 11, 2017, 8:12 am
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Hi,

 

i have a issue with adobe reader DC with preferences, when I run Reader, i sign up, and when i want to send PDF via Outlook, there is a question, what email i want to use. So i set up outlook and its okay. When i send the email with attachment and close Outlook window, program still remember settings for default client and when i hit "Send" button again, it works fine. Its for every option in preferences for example when i check "Restore last view settings when reopening documents".

 

The problem is, when i close Reader DC and when i start it again.

 

Every change in preferences is on default value, so i have to sign up again, when i want to send email, there is question about default email client again, and the option "Restore last view settings when reopening documents" is unchecked and thats the problem. I have to do it everytime again.

 

 

I think the problem is in folder %appdata%, where the preferences for Reader are saved, because there are two files:

 

AutoFillDefaults

defaultHeuristics

 

The first one has 0kb, and second one has 1kb. So in my opinion, reader cant write to this files. When i was findining solution, there was many advices, where is written, that i can try relocate the "preferences" folder to another, close and open reader again and the folder have to be recreated. But folder wont show up.

 

Another solution what i found was "Run Reader DC as administrator, set the preferences, save it and close it, it should be okay now"  but again, this dont work either.

 

I tried to reinstall, update wndows, nothing works.

 

Its interesting that Reader XI have the same problem on this computer.

 

FYI: Windows have lastest updates and version of Reader is 17.009.200444.

 

Can you help me? IDK what i can do now.

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PDF to Excel Convert - Unusable

April 13, 2017, 1:28 am
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Hi

 

I have tried to convert a PDF of a file I created in excel back to Excel (lost the original File), however the format it produced is almost unusable is there a help mail that can see how it can be converted properly?

 

CK

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Fillable forms on an iPad

April 18, 2017, 6:32 am
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I cannot get a fillable form, which works on a desktop and laptop, to work on an ipad.  The PDF downloads, but the fields that should be fillable, are not.  I have opened it in the adobe app.  I tried the Fill & Sign tool and got the following error "No supported document opened. This is a policy-protected PDF, which is not supported by the Fill & Sign tool."  The following link is where the form can be downloaded from.

 

Probate and Fiduciary Surety Bond Application - Meadowbrook Direct

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Open, Save or Cancel prompt problem

April 18, 2017, 5:57 am
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Hi,

This problem is driving me up the wall, please can someone help, We have 4 computers and on 2 of the computers this prompt opens when a report is generated and I just want the report to show on the screen and not come up with this prompt.

 

We are using Adobe reader Version 11.010 and Windows 7 Pro

 

1)So far I have checked settings in adobe reader on the PC's where this happens are the same as the preferences in the 2 PC's this does happen.

2) I uninstalled adobe reader and re installed from the adobe website

3)I have made sure that the box in Internet > Preferences Display in read mode by default, Allow fast web service and Allow speculative downloading in the background are all ticked.

4) I checked that the adobe reader plug in is present and enabled in internet explorer

5) I have ticked the do not show edit warnings box in General in preferences

6) In preferences > Security Enhanced I have unticked the Enable enhanced security.

7) In internet explorer I unticked the Enable protected mode in Tools>Security

 

Please can someone tell me how to get rid of this annoying File download box that appears as at work it is important that the report appears on the screen and people aren't having to keep clicking open every time a report is generated.

 

Thanks 

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Discontinuation of Acrobat subscription

April 18, 2017, 5:02 am
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I had subscribed to Adobe for a year. Now my project is over I no more require acrobat at present.

However I am unable to navigate and inform to discontinue the services.

I have been getting mails reminding me to continue but nowhere I could say I don't need the service now.

Anybody help me?

 

 

Jay

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Save As Window Blank - Reg Fix

April 18, 2017, 2:46 am
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Hi

 

I work for IT support for multiple clients and several of them are experiencing the 'Save As Window Blank' issue.

 

I have the fix for this per user

" Edit > Preferences > General > Un-tick 'Show Online Storage when saving Files'"

 

This only resolves it on the single session and needs to be done for every single user

 

Is there a registry Key that can be changed to make this a 'Global' change?

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Adobe Acrobat Reader DC does not save settings in Windows 10

April 18, 2017, 6:37 am
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Hello Community

 

The Adobe Acrobat Reader DC does not save settings and acts like i'm using Adobe Reader for the first time when I open a PDF.

After closing the PDF Reader all settings will be resetted.

To be honest it's not my problem. One of our customers is going crazy because his views are not persitent and he refuses to work with an other PDF Viewer.

He is using a Lenovo X1 Yoga 64-Bit Windows 10 with the latest Adobe Reader DC version.

Also tried to repair, create an Adobe Account.

 

Can you guys help me? I have no idea.

 

Thanks in advance

Manu

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Unable to SAVE AS after update to Reader DC 17.009.20044

April 18, 2017, 7:27 am
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completed updates to Reader DC 17.009.20044 and when trying to SAVE AS, window opens but nothing inside of window...

 

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I hate, hate, hate this new Adobe

April 18, 2017, 5:19 am
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I just frikken need a simple PDF to download sign and send...instead I spend the next 4 hours trying to get the dern thing to print, and send. And I don't need a frikken Adobe "cloud". Gawd, what a waste of my time!

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help try downloading free adobe

April 17, 2017, 6:31 pm
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help i needed to down load updated adobe to get form for taxes still wont open?

 

[Moved from the Community Help Application forum (which is for support for a defunct Help app that Adobe used to make) and into a more appropriate, support-based forum - moderator]

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Expanderande textfält

April 18, 2017, 7:24 am
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Jag behöver ett expanderande textfält där all inskriven text utvidgas och är synligt samt som går att skriva ut

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Acrobat Reader DC Catalog error

January 26, 2017, 6:23 am
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Adobe Acrobat crashes when opened on Windows 10

May 20, 2016, 5:21 pm
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Every time a PDF document is opened in Adobe Acrobat is opened, it immediately crashes. Only error message I get is "Adobe Acrobat Reader has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

Have tried uninstalling and reinstalling, tried using Adobe Reader XI instead, but it crashes too.

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Cut and Paste

May 22, 2012, 10:44 pm
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I am a Mental Health Advocate.  I just received a huge research document and only need 5 pages to send to my board members.

How may cut and paste only those pages? DrF

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When I try to print from a program using Acrobat Reader I receive a DDE Connection to Acrobat Failed message. I have read other trouble shooting suggestions, none have worked. Help!!

April 18, 2017, 9:17 am
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When I try to print from a program that uses Acrobat Reader, I get a DDE Connection to Acrobat failed message.  I looked up trouble shooting for this and have tried the following:  Uncheck enable protective mode and have uninstalled and reinstalled Acrobat.  None of these worked.  The Hot Docs program that uses Acrobat Reader is used every day so this is causing me a lot of issues.  Please help!

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Infopath to Acrobat PDF Conversation

April 18, 2017, 7:35 am
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I have a InfoPath 2013 form and converted  it into a PDF format. The from is getting converted however when we open the PDF the Digital Signature disappears.

 

  1. Is this a Known issue for Acrobat Reader DC ?
  2. Do we have a Add-on for Reader to Completed Convert the InfoPath form into PDF ?

 

Please help

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Interactive PDF - Buttons blink

March 23, 2017, 7:09 am
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Hello,

 

I am using a Mac Book Pro Retina.

I have created an interactive PDF (3 pages) with InDesign CC 2017 with many buttons.

When I open this interactive PDF with Adobe Acrobat or Adobe Acrobat Reader DC, the buttons and sometimes aslo others non-interactive elements on my page starts "blinking" for few seconds then everything work normaly.

I have an other computer at home where the problem doesn't happen. But some people to whom I sent the interactive PDF also meet the "blinking" problem with a PC.

 

Why is this happen ? Do you have a solution to this problem ?

 

Thanks

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Installing Reader DC 15.016.20039 using SCCM 2012

May 20, 2016, 7:46 am
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I'm having an issue pushing out Reader DC 15.016.20039 using an application package I created with SCCM 2012R2. I believe I've narrowed down the issue to the Command-Line syntax I'm using. I'm trying to install Reader with an MST file I created using Adobe's Customization app.

 

If I use the following syntax msiexec /i "AcroRead.msi" /q, then Reader will install successfully on any workstation I push it to.

 

When I use the following syntax msiexec /i "AcroRead.msi" /q TRANSFORMS="AcroRead.mst", the installation fails.

 

I am able to manually install Reader with the MST file using the following syntax msiexec /i [UNC PATH]\AcroRead.msi TRANSFORMS="AcroRead.mst" /qb so I know it's not an issue with the shared folder, permissions or the MST file I had created.

 

Any help, advice or recommendations would be greatly appreciated!!!

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Error message on doc loaded to Acrobat Reader DC

March 23, 2017, 2:20 pm
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I downloaded a tax for form my State Government to amend my income tax filing. When it opens, an information form pops up stating:

" This document enabled extended features in Adobe Reader DC under an evaluation agreement. The period for extended features has ended. Ask the form provider for a later version."

 

Therefore, I cannot complete, save, and print this form.

 

This form is from the state of Georgia and they say they don't know what I am talking about, and that the form is up to date.

 

How can I overcome this?

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Adobe Acrobat Reader DC Crashes whenever I copy item

April 18, 2017, 8:52 am
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Every time I go to copy an item in my document, Adobe crashes.  I get the error message "Adobe Acrobat Reader DC has stopped working.  A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

 

 

I have tried to update but I get the error message "Update Failed. 'An error occurred. Please check for updates again later.' Error: 111100."

 

The version of Adobe Acrobat Reader DC that I have is 2015 Release: Version 2015.007.20033

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