Hello
I am on Windowds 7.
I had upgraded recently to Adobe Reader X and it stopped workin normally:
- when you doeuble click on the pdf files, nothing is happening
- if you go through right click -> open with-> adobe reader X i will sometimes open documents, sometimes not.
Event Viewer
Faulting application name: Acrobat.exe, version: 10.1.5.33, time stamp: 0x50d06a30 Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f Exception code: 0xc0000374 Fault offset: 0x000ce6c3 Faulting process id: 0xcb0 Faulting application start time: 0x01ce093f41bab3ea Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe Faulting module path: C:\Windows\SysWOW64\ntdll.dll Report Id: 7feeed39-7532-11e2-84e2-180373e1d442 I have tried the following: 1. Used the "Repair adobe reader installation" - all isses persisted 2. Used the "clean up" tool suggested by adobe labs and then reinstalled Adobe Reader X - to no effect.
3. I have removed Adobe Reader X and installed Adobe Reader XI. Adn the same problem still occuring! I.e. some files you need to double click a few times or go through right click-> open with or open the Adobe Reader XI and then open the file.
Event viewer now:
Faulting application name: AcroRd32.exe, version: 11.0.1.36, time stamp: 0x50d0b932
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000374
Fault offset: 0x000ce6c3
Faulting process id: 0xcc8
Faulting application start time: 0x01ce0946e689da49
Faulting application path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 25d23339-753a-11e2-8e2d-180373e1d442
Just to confirm that I cna open the Adobe Reader XI just fine on it's own.
I would be grateful for any advice at this stage!#