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Pdf pop up on Parcel Force website is blank - please help

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Hi,

 

The problem described above only happens on the Parcel Force website.  The pdf generates customised labels that I print off and attach to parcels. 

 

I have done everything described in the link below with no success:

 

http://helpx.adobe.com/acrobat/kb/cant-view-pdf-web.html.

 

My computer uses Adobe Reader version 10.1.4, Internet Explorer 9, Windows 7 64 bit.  I have gone back to earlier versions of IE & reader with no success.  I have also updated Javascript.

 

I have enabled the 'Display a notification about every script error' in Internet Options - Advanced tab and receive the following error:

 

Message: The value of the property 'VBgetAcrobat' is null or undefined, not a Function object

URI: https://www.parcelforce.net/ship_data.epl

 

I have been in contact with the technical team at parcelforce and not got anyway with them.

 

I previously was able to use this feature of Parcel Force with no problem.  I can only think this problem arose when I uninstalled an antivirus programme.

 

Would be very grateful if somebody out there understands what the problem is and knows how to fix it.


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