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Error - Document Access Denied. A component for viewing this document needs to be updated

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Hi,

 

I am having a few problems opening a handfull of PDF documents on the network using Adobe Acrobat Reader XI & X. When opening the documents with Adobe Acrobat Reader X I receive the below error message

 

PDF Error 1.PNG

 

I am then directed to a site to instal the FileOpen plugin which I do. I have installed the plugin both automatically using an msi file and manually by placing it in the adobe plugins folder however none work. I am still getting the same error message. As this document was located on a network share I copied it to my desktop and launched it. I still received the same error message however I updated adobe reader to XI and re-installed the fileopen plugin. Now I am receivng the below error message and I am still unable to open the document. When clixking OK it takes me to a site to download the FileOpen plugin which I have already installed.

 

PDF Error 2.PNG

 

Protected mode is not turned on. Any help with this error would be greatly appreciated.

 

Regards.


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