In the last few days Adobe Reader crashes upon opening a document, either through a browser such as Firefox or double-clicking on a saved PDF.
I tried repairing the app from the control panel, then uninstalling and installing the latest version. No change.
Here is the crash report:
Problem signature:
Problem Event Name: APPCRASH
Application Name: AcroRd32.exe
Application Version: 11.0.3.37
Application Timestamp: 518e18e3
Fault Module Name: BtMmHook.dll
Fault Module Version: 6.3.0.8800
Fault Module Timestamp: 4e56aced
Exception Code: 40000015
Exception Offset: 00011958
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 5ee0
Additional Information 2: 5ee002e811f4b021292b217569d44ee8
Additional Information 3: cdc2
Additional Information 4: cdc2cb0a274231381209c24cc9cbe114
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Running Win7 Pro 64-bit, SP1, Dell Latitude E6520, 8Gb
Suggestions? Thanks.