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Reader xi hangs on opening

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I am running windows 7 and have installed the latest version of Reader xi.  The highlight functions stopped working, so I clicked opened "help" there was a window that opened on the right hand side with a status circle.  This circle frose and then reader closed on me.  I have restarted computer, unistalled and reinstalled reader xi, searched for all abobe files on C: and erased them manually and every time I reinstall reader it hangs and closes.


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