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Problems Instaling PDF 2012

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Hi, I purchased PDF 2012 in November of last year. I have tried many times to install it on my computer ( Windows 7 64 bit ) with no success. It will install but it

completely takes over my computer turning all my icons into pdf icons & I cannot access any of my progams.  I have gone through all sujestion in the Q & A pages & still had no success.  I tried disabling AVG still no success.  If there is no solution to this problem I would like a full refund. 


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