I have a PDF file that I could open on my Windows XP 32-bit laptop in Acrobat 8 Pro or in Acrobat Reader. I then upgraded to a Windows 7 64-bit laptop. But now in Win7-64, I cannot open this same file using the same apps (Acrobat 8 Pro & Acrobat Reader XI).
When I try to open it in Acrobat 8, it does not load and instead a popup windows appears saying -
Adobe Updater
Some components needed to complete this operation are missing but information about them may be available on the Adobe website. Would you like to search the Adobe website for the missing components?
And I can choose either the OK or Quit buttons. When I click OK, a web browser starts and goes to this website -
http://www.adobe.com/special/adobe_update_manager/?type=Filter&name=FO PN_foweb&version=0.0.0.0&lang=en_US&os=Windows&osver=6.1.7601&appid=ac robat8pro-en_US&cpu=intel
This webpage says -
Adobe Update Manager
Adobe cannot locate the requested plugin. New plugins will be listed on this page. Currently there are no plugins.
So now I am stuck, no direction to go. I am left without any solution from Adobe for Acrobat on this file.
When I try to open this PDF file in Reader, it does not load and instead a web browser is spawned loading the webpage -
http://plugin.fileopen.com/Default.aspx?bhcp=1
This is the FileOpen Plug-in for Adobe Acrobat/Reader, which prompts to -
Please click OK to download the FileOpen Plug-in Installer for Adobe Acrobat/Reader
I click on OK, download and run the Installer file, accept the terms, and installed the FileOpen Client (x64) B928. Upon completion, it prompts to Finish. But it does not automatically bring Reader up or try to load the file. So I try again to load the PDF file into Reader. But once again, the file does not load and the web browser is spawned loading the same FileOpen Plug-in Installer link. I click OK again, and start the same FileOpen Client process. This time, it recognizes that I have FileOpen Client installed, and the window gives me two choices, Repair or Remove. So since I apparently need this Plug-in, I choose Repair. The process seems to complete the Repair. But when I try to load the file, it still brings me back to the FileOpen Plug-in webpage. So now I am stuck again, and left without any solution from Adobe for Reader on this file.
I tried Adobe support. But apparently Adobe does not support past releases of their products (Acrobat 8), and also does not give free support for the current version of their free products (Reader XI).
Can this be fixed?