This problem only seems to occur in Firefox. IE9 and Chrome 20+ seem to behave properly. We have customers complaining that they are having a difficult time figuring out how to save PDF files from our scientific research web application. While, cntrl-shift-s and File->Save As are still available to them, they are confused that the "Save" icon that appears on the reader is greyed out.
I had read the following blog post concerning the problem involving URLs with over 259 characters.
http://blogs.adobe.com/dmcmahon/page/3/
While our URLs are long and they are cgi-based in format, they didn't quite make it to 259 characters.
I took our code base and created a very short path-based URL, removing special characters, such as periods and hyphens from the file name, and making sure that the tail of the URL contained the name of the pdf file, and the save icon was still greyed out.
Installing Adobe Reader 9.5, and 10.0.4 seemed to exhibit the same behavior in Firefox.
Are there currently any known issues with how Adobe Reader behaves with Firefox?
Are there any possible work-arounds?
Thanks in advance.