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Can't run Reader XI

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I updated from Reader 9.5 to XI, but now I can't run Reader XI.

The program says it won't be able to executen and I have to close.

My OS = Windows XP SP3

 

I re-installed XI. No success.

I ran acrobatcleaner and re-installed XI. No succes.

 

I ran acrobatcleaner and re-installed X. No succes.

 

I ran acrobatcleaner and re-installed 9.5. Succes => everything worked OK like before.

 

When I compared the installation process of XI/X and 9.5 there is a difference!

In the installation process of 9.5 I got some extra screens that told me the progress of the installation proces and shows some subscreens (removing/deleting old files and adding new files and things like that).

In the installation process of XI and X I don't get that sort of extra screens, but both installations says: Installation complete.

 

Can someone help me?


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