Hi all, I use Reader 10.1.4 in WIN7. The PDF has many text labels in font type Myriad Pro.
I have a PDF which allows users to select language of current page, English, simplified Chinese, traditional Chinese, Korean and Japanese. The text labels of different languages are dynamically generated using scripts in variables.
Initially, when I change the page from English to simplified Chinese, it should ask me to download simplified Chinese font pack. However, PDF pops up a warning and asks me to download Japanese language support pack. Like this:
By clicking on OK, it opens the Jp pack download page (http://www.adobe.com/support/downloads/detail.jsp?ftpID=4881) in the web browser.
After downloading this pack (it installs 2 files, KozGoPr6N-Medium and KozMinPr6N-Regular in Reader DIR/Resource/CIDFont), I open the PDF and select Chinese again. This time it asks for simplified Chinese language support pack and take me to this page (http://www.adobe.com/support/downloads/detail.jsp?ftpID=4883).
Same thing happens when I try to select traditional Chinese. PDF directs me to download JP pack first, and second time direct to CN pack download page.
If the page is switched to Korean, PDF directs me to the correct Korean pack page.
I wonder why it goes to download JP, when I only need CN language pack. What is the mapping between the language of my page and the language pack downloaded from Adobe? Is there any way to correct this kind of mis-mapping?
This is a critical issue, and the client is adamant on it. So I’ll be grateful if you could look into it. If this is indeed an Adobe reader issue, then how can I contact Adobe technical support group?