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AcrobatPro_11_Web_W error -4960

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I get this message (as above in the title) when trying to download Adobe Acrobat Reader Pro X1.

 

Simultaneously (ironically) the "Make the most of your trial" screen seems to stall for a very long time on "Extracting ...this may take a while".

 

Currently it has taken three days.

 

Also how does one get to talk to a human being - in person - for help with Adobe or even on live chat?


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