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I am having trouble opening pdf on Explorer site using either X or XI?

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I thought I tried everything from the Help site and the Support site.  Nada.  Still a problem.  I tried reinstalling, Explorer settings, older versions, etc.  I am running Win7.  Got any ideas?  Being more specific, I can not open any pdf when pulling docs off a website.  All that I see is the small monitor symbol in the upper left corner.  I try refresh, nada.  Any ideas? 


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