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Adobe Reader 11 error

 

Faulting application name: AcroRd32.exe, version: 11.0.0.379, time stamp: 0x505fd19e

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x5d69273f

Faulting process id: 0xd64

Faulting application start time: 0x01cdc34b88571fbe

Faulting application path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe

Faulting module path: unknown

Report Id: 2cdeef2b-2f40-11e2-8e84-78e7d19d8387

 

this only happens on one site.  the user uses it to enter in data and then later the document will be saved on the vendors webserver.  the problem is very intermitant.  they were on adobe 10.0.0 where it was more of a problem.  11 has seemed to be a lot better now but we are still seeing this problem. 

 

i used the original installer from adobe to install 11

adobe 10 was uninstalled restarted then 11 was installed

 

any other ideas?


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