We recently updated our computer to Windows8 and lost the adobe reader and all the downloaded books purchased from Kobo. We are unsure if & what our adobe ID was, we have one know but now we cannot download any books because it gives the following error message.
Part one is - Application detects ebook download. Do you want to import this book? YES or NO if you say YES then the next message is Unable to import the item. It already exists in your library. The library does not exist. We have contact Sony(as that is what the reader is) and have talked to Kobo and have determined it is the adobe portion.