ISSUE
- Some PDF's I try to open fail to do so (whether on my network or local PC)
- Note: Most PDF's will load without a problem from the network, local PC, or internet embedded (IE)
WHAT I'M SEEING
- I double click a PDF and the Reader loads to the "Open a Recent File" splash screen, but the file does not launch.
- I also tried to launch the Reader first and do a "File Open" with the same results.
- No error message is presented
- No Errors/Warnings found in Application Event Log
ENVIRONMENT
- Adobe Reader XI (11.0.2)
- Tested on Both Windows XP (w/ IE 8) and Windows 7 (w/ IE 9 & 10)
READER INSTALLATION
The reader was installed with the customization tool with the following:
- Suppress display of EULA
- Protected View Off (Default)
- Disable Product Improvement Program
- Also, after the installation, I push out a registry change to the HKLU hive to disable "Protected Mode at Startup".
STEPS TAKEN THAT HAVEN'T WORKED
- I clicked the button "Select Default PDF Handler" under Preferences | General
- Did an application repair from "Add/Remove" programs in Windows Control Pane in both Win XP and Win 7
- Disabled "Enhanced Security" under Preferences | Security (Enhanced)
- Rebooted and tried again
- Ran 5 outstanding Windows Updates, Rebooted and tried again (non of the updates were related to NVIDIA graphics as proposed in another post)
If anyone has any idea on how to identify a fix or if the files I'm trying to open are corrupt in some way, I would greatly appreciate your help. The problem with the idea that the files are corrupt, is that there are numberous files scattered throughout different folders on my network and I see no reason why so many would/could be corrupt.
Thanks in advance for any assistance.