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can't download add-in adobe connect

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i am attendging a webinar, which uses adobe connect.

 

i can connect to everything (including recorded lectures) EXCEPT for the live presentations.   i get the message that i must add Connect, but then i am unable to.   i can use it by entering as a guest, which would be fine, except i won't get the credit for having been there, which isn't fine at all.

 

i'm working on a Dell>Vista>Windows>Chrome,   i have the same results of i go through IE.

 

i don't know whatever properties you would need, if any, to help with the problem.   i'll also need guidance if there is anything else you need.

 

thank you.


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