Several clients are complaining that when they download a PDF from our website, the name is changed from (for example)
"document_title.pdf"
to
"1.pdf"
Are the underscores a problem?
I can't go to every client and ask what system, what Reader, what Browser. I guess what I would like to know is if you have faced this problem before, and what the cause was.
I of course advised them to make sure all software is updated, but often clients don't want to hear that...
I have no problems, and have tested the downloads in latest versions of
Safari
Opera
Firefox
Chrome
IE9
Firefox windows
Chrome windows
I suspect the name is simply being stripped, and the system is inserting the one (no nameless files allowed?)
But why would the name be stripped?
Thanks for any suggestions