Hello everyone--
This is my first post, so please feel free to redirect me to the appropriate forum if this one is incorrect.
Here is my situation:
We recently deployed Adobe 11.0.1 in our environment to about 2,200 machines. Everything works great; except for almost constant BSODs on nearly every machine that is ALSO running SAS 9.3, whenever a PDF is opened. The BSOD also occurs when attempting to open Reader itself.
We've been deploying via SCCM and patching via SCUP for over a year and a half, and I have done a large amount of troubleshooting. I've uninstalled, ran the Adobe cleaner, reinstalled via the website, reinstalled via the offline client, etc. Nothing fixes this issue. One of my tests involved installing the free PDF reader, Foxit. This worked perfectly fine.
The BSODs are all 0x00000050 "page fault in nonpaged area" crashes. I understand the fundamentals of BSODs, and realize this is usually a hardware issue, etc. In this case, it is not. It happens specifically on the machines with Adobe Reader AND SAS 9.3.
That being said, I also realize this is most definitely a SAS 9.3 issue. I'm posting here with the hope that someone could shed some light on which drivers Adobe Reader uses (this occurs with 9.x, 10.x, and 11.x). My thought at this point is that SAS 9.3 has updated one of the drivers that Adobe is attempting to use, thus causing the BSOD. All the hardware has been tested; RAM, HDD, everything is good to go.
We are running Windows 7 x64, Enterprise edition. Machines are Dell E6530s with i5, 4GB RAM (4GB page files), 320GB HDD.
Yes, this is a long shot... but can anyone shed some light on this? I really appreciate it. Please let me know if I can provide more information.