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Can't access hand/grab tool, select text tool or copy tools - they've gone missing!

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HELP! I have always used Firefox to view PDF documents, but somehow something has changed and now, no matter which brower I use, the Hand/Grab tool (for moving around the page), the Select tool (for selecting text), and the tool used to copy a selection have all gone missing! Before this problem, this is what a page looked like - and I want it back again!

 

 

 

Now, however, these screen shots show what Reader pages look like - minus the above-mentioned tools.

 

PDFCapture.JPG

 

My laptop is running Windows 7 Professional 2009 with service pack 1, and have the free Adobe Reader XI v.11.0.2.

 

Any help will be greatly appreciated! (Note I'm not exactly a whiz with technical stuff.)


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