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Problem with mailto form submission

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I have a form created in Acrobat X Pro, edited in XI Pro.  Mailto (in either Reader or Acrobat) as the submit form method in the default email application brings up a message "ERROR: could not launch program" with file references to the exe and ini files -C:\ program files\etc\etc - and no email is created.

 

If I have the email program open, the error message does not appear but no email is created.

 

mailto; works fine (Reader or Pro) in other PDF docs which I've been sent but not for my own creation!

 

Any thoughts for a fix?

 

Acrobat Pro XI

Reader XI

Win 7 Ult 32


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