Tried to run the Reader v11 updater after installing v11. It fails comsistently with error 1310, although the file in the error message is different each time. The file is usually, but not always, in the folder config.msi.
We had this problem in the Reader v10 updaters as well, however we traced it to a race condition in file handling. We could get it to install by running other programs concurently or disabling anti-virus, to alter the timing of the install. Usually it took 3 to 6 attempts for it to complete successfully.
With the v11 updater, no amount of iterations will get it to install. We've tried upwards of 20 times. We've also tried re-installing v11 and then applying the update over a fresh copy. That does not work either. The usual tricks that worked with v10 also do not work with v11.
This problem could be solved easily if the updater would prompt the user for a retry on error, instead of automatically rolling back. For the main installer, the user is prompted to retry, but not for the updater. We run plenty of installers in the school without problems, but the Reader updates are always difficult.
We have wasted dozens of hours on this in our school. We are supposed to keep the Reader patched to avoid the significant vulnerabilities it introduces, but we cannot get the updater to run. If anyone else has solved this problem please let us know.