Quantcast
Channel: Adobe Community : Discussion List - Acrobat Reader
Viewing all articles
Browse latest Browse all 61627

Adobe Reader has stopped working

$
0
0

I have a new PC build, windows 7-64 bit.  I have successfully been able to get through the installation of Adobe Reader 9.5, 10.1.4 and 11.0.02.  I ran the adobe cleaner and rebooted after each time I installed and between each version.  However when I try to run Reader (I get the same result on every version), it instantly gives me the error "Adobe Reader ## has stopped working"  It says it's looking for a resolution then just stops and closes.    Here is the corresponding event log:

Faulting application name: AcroRd32.exe, version: 9.5.0.270, time stamp: 0x4f03f6ad

Faulting module name: mscms.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b8d0

Exception code: 0xc0000005

Fault offset: 0x00042828

Faulting process id: 0xd88

Faulting application start time: 0x01ce12e4c5c5f284

Faulting application path: C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AcroRd32.exe

Faulting module path: C:\Windows\system32\mscms.dll

Report Id: 0553d050-7ed8-11e2-8f1a-d43d7e53b8cc.

 

Any help would be appreciated.


Viewing all articles
Browse latest Browse all 61627

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>