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...vicious circle!

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Hi, Downloading Reader 11.0.02 to update & replace Reader 8.1.2.  Without any related programs running, the downloading will stop at about 96% and another window pops up saying I need to close 8.1.2 before the update can be installed, hence, "vicious circle" dead lock! I tried stopping my firewall but that did not work. I have no clue what is running in the background if any, so can anyone help me out, (Running Windows Prof. XP SP3) Many Thanks


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