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Adobe Reader 11 and Mac toolbar issue

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I have an author who is trying to annotate enabled PDFs on his Mac.  He downloaded the latest version of reader but he has no tools.  How can he get his tools/annotations to appear? I enabled the PDF and emailed it to him.  I have also posted an enabled version to an FTP.  He is saving on his desktop then opening but he still doesn't have any tools  Any help is appreciated.


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